Refund policy

Oto zaktualizowana wersja polityki, z jasnym rozróżnieniem: zwykłe zwroty = karta podarunkowa, wadliwe/błędne produkty = prawdziwy zwrot pieniędzy. Klient odsyła produkt na własny koszt tak jak wcześniej.

Return & Refund Policy
Last Updated: August 2026

At Vermola, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for store credit.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Include original packaging
  • Be free from damage caused by misuse or normal wear and tear
  • Be accompanied by proof of purchase

Return Shipping

Customers are responsible for return shipping costs.
We do not provide prepaid return labels unless the item arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Store Credit Only

All approved returns are issued as store credit (gift card), valid for future purchases on our website. We do not offer refunds to your original payment method for standard returns (e.g. change of mind, wrong size, or style preference).

Store credit will be issued once your returned item has been received and inspected, and does not expire.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

If approved, we will provide a replacement or a full refund to your original payment method at no additional cost — this is the only case in which a monetary refund is issued.

Refund/Credit Process

Once your return is received and inspected, we will notify you of the approval status.

  • Standard returns: store credit will be issued within 5–10 business days.
  • Damaged, defective, or incorrect items: a refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional processing time.

Non-Returnable Items

The following items cannot be returned:

  • Products returned after 30 days
  • Used or damaged items not caused by a manufacturing defect
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

How To Start A Return

To request a return, please contact:
Email: vermolasupport@proton.me

Include your order number and reason for return.
Please do not send products back without receiving return instructions first.

Contact

If you have any questions regarding returns or refunds, contact us at:
Email: vermolasupport@proton.me