Refund policy

Return & Refund Policy
Last Updated: August 2026

At Vermola, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for store credit.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Include original packaging
  • Be free from damage caused by misuse or normal wear and tear
  • Be accompanied by proof of purchase

Return Shipping

Customers are responsible for return shipping costs.
We do not provide prepaid return labels unless the item arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Store Credit Only

All approved standard returns are issued as store credit (gift card) valid for future purchases on our website. We do not offer refunds to your original payment method for standard returns (e.g. change of mind, wrong size, or style preference).

Store credit will be issued once your returned item has been received and inspected, and does not expire.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include:

-Your order number

-Photos of the item

-Photos of the packaging

Submitting a damaged, defective, or incorrect item claim does not automatically qualify the order for a refund. All claims are subject to verification and review.

We may request additional photos, videos, or the return of the item for inspection. Where available, pre-shipment quality-control photos or videos may also be reviewed.

If the claim is verified, we will provide an appropriate remedy in accordance with applicable consumer law.

Refund/Credit Process

Once your return is received and inspected, we will notify you of the approval status.

- Standard returns: store credit will be issued within 5–10 business days.

- Approved damaged, defective, or incorrect item claims: an appropriate remedy will be provided in accordance with applicable consumer law. Processing times may vary depending on the resolution provided.

- Damage caused after delivery through wear, improper handling, alteration, or misuse is not considered a manufacturing defect.

Non-Returnable Items

The following items cannot be returned:

  • Products returned after 30 days
  • Used or damaged items not caused by a manufacturing defect
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

How To Start A Return
To request a return, please contact:
Email: vermola@proton.me

Include your order number and reason for return. Please do not send products back without contacting us first and receiving return instructions.

Once your return has been shipped, please send us the tracking number. We strongly recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Contact

If you have any questions regarding returns or refunds, contact us at:
Email: vermola@proton.me