Privacy policy

At Vermola ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, we may collect certain information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Referral sources
  • Cookies and tracking data

When you place an order, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details

Payment information is processed securely through our payment providers and is not stored on our servers.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications when permitted by law

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of 7 years to comply with tax and accounting obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies, including tools such as Google Analytics, Meta (Facebook/Instagram) Pixel, and TikTok Pixel, to improve website functionality, analyze traffic, personalize content, measure advertising performance, and enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly. California residents may opt out of certain tracking through the "Your Privacy Choices" mechanism described below.

Sharing Your Information

We do not sell your personal information for money.

We may share information with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping carriers
  • Analytics providers (e.g., Google Analytics)
  • Marketing and advertising platforms (e.g., Meta, TikTok, Klaviyo)
  • Website service providers

Under the California Consumer Privacy Act (CCPA/CPRA), the use of advertising cookies and pixels to serve targeted ads may be considered "sharing" of personal information, even though no money is exchanged. See "Your California Privacy Rights" below for how to opt out.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Marketing Communications

If you subscribe to our marketing communications, you may receive emails regarding promotions, new products, and special offers. You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing
  • Objection to certain uses of data
  • Data portability

To exercise these rights, contact us using the information below.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and share
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the "sale" or "sharing" of your personal information (including for targeted advertising purposes)
  • Limit the use of sensitive personal information
  • Not be discriminated against for exercising these rights

Do Not Sell or Share My Personal Information: To opt out of the sharing of your personal information for targeted advertising purposes, please contact us at vermolasupport@proton.me with the subject line "CCPA Opt-Out Request," or adjust your cookie preferences through your browser settings.

We will not discriminate against you for exercising any of these rights.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on one or more of the following legal grounds: performance of a contract, your consent, our legitimate business interests, or compliance with legal obligations. You have the right to access, correct, delete, restrict, or port your personal data, and to lodge a complaint with your local data protection authority.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13 (or 16 where applicable under CCPA). We do not knowingly collect personal information from children.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

Email: vermolasupport@proton.me

Vermola
United States